Help centre

Create your account and your first shop

Sign up with an e-mail, then create a shop — free until you are ready to sell.

The setup checklist

The shop's home page walks you through everything a shop needs before it opens.

Choosing your shop's link

Your shop gets an address like yourshop.laocart.com — choose it carefully the first time.

Show your shop to someone before it opens

Create a look-only link: the person sees your shop and products for 3 days, but cannot order and never sees your payment details.

Shop info: name, address and contacts

The shop's name, tagline, kind, address, opening hours and WhatsApp number that customers see — all set in “Settings” → “Info”.

Open your shop free for 7 days, with real customers

Before you pay for a plan, the LaoCart team opens your shop to real customers for 7 free days: up to 10 orders, 3 of them confirmed paid.

Adding a product

A name, a price, a photo and a stock number — that is all it takes to sell.

Photos that sell

A phone is enough — what matters is light and a clean background.

Adding a product video

One short clip per product — an .mp4 plays everywhere; an iPhone .mov is converted for you.

Colours and sizes (product options)

One product, several colours or sizes — each option with its own stock and price.

Pre-orders: sell before the stock arrives

Take orders for a product you do not have yet — with a deposit, or nothing to pay when ordering.

Sell digital products: codes, texts or pictures

Sell what is never shipped — top-up codes, gift cards, links, pictures — the system gives them to the customer once you confirm the payment.

Discount on quantity: the more they buy, the less each piece costs

A lower price per piece from a number of pieces of one product — its colours and sizes can be mixed and count together.

Beautiful pictures with AI: LaoCart writes the prompt for you

Next to every picture upload there is an AI button: say what picture you want, copy the ready-made prompt and paste it into ChatGPT, Gemini or the image AI you like.

Pictures ready to post on Facebook, TikTok and WhatsApp

Turn a product into a Lao picture and text, ready to post, in one tap.

Importing products from Excel

Many products? Type them in a spreadsheet and upload them in one go.

How many products you can add

Each plan allows a number of products — and what happens when it is full.

Promo codes

Create a code customers type at checkout — a percentage or a fixed amount off, for new customers only or for everybody, with or without an expiry date.

Stock: goods received, cost prices and profit

The “Stock” menu shows what is on the shelf and what to order again, records the goods that arrive with the supplier's invoice, and works out your profit from the sales.

What the order statuses mean

From “Awaiting payment” to “Completed” — and who sees what.

Tracking numbers

Keep the courier's number on the order, and send it to the customer with the bill on WhatsApp.

Print parcel labels

Print a label for each parcel, on a label printer, on A4 paper or as a picture from your phone.

What the buyer sees

Knowing their side of the screen makes answering a customer much faster.

Cancel, return and refund

Three different things — and they do different things to your stock.

Your shop's notifications

New orders, payments and news from LaoCart in one list, unread ones first.

E-mails your customers receive about their order

A customer may leave an e-mail address when ordering (optional): your shop then tells them when you confirm the payment and when you ship — in the shop's name, no advertising.

Your shop's “how to order” video

A short Lao video LaoCart makes for your shop, showing customers how to order on your website — download it to post, and show it on the shop.

Recording a sale made outside the website

Sold at the counter or on WhatsApp? Record it in the dashboard so the stock stays right and the customer has a history.

Taking payment with a QR and a slip

The customer transfers to your QR and uploads the slip — you check it and confirm.

Selling in dollars and baht

Sell in USD or baht as well as kip: each currency needs its own QR, and prices come from kip automatically or from you.

Cash on delivery

Take orders without a transfer first — but set your own rules clearly.

When the money reaches you

Your customers' money goes straight to your bank account — LaoCart never touches it.

Packing fee, delivery and couriers

Set the packing fee added to every order, the amount from which packing is free, and the couriers customers can choose — in “Settings” → “Shipping”.

What the plans include

Every plan sells the same way — they differ on products, video, domain and team size.

How to pay for your plan

Transfer the amount on the invoice, upload the slip, and we open the shop.

Renewal and the grace period

We warn you in advance, and the shop does not shut the moment the date passes.

What happens when a shop closes

It disappears for customers, but your data is kept for a while.

Refer a friend: an extra month for them, a reward for you

Share your link. When the shop you referred opens with its first plan, it gets one extra month free — and you get your reward.

Let the team build your shop (key in hand) and other paid services

No time to build it yourself? The LaoCart team builds the whole shop, or enters your products and designs your logo and banner — it always starts with a WhatsApp conversation.

Colours, logo and cover

Pick a palette for your shop in a few seconds.

Your shop in English and Chinese

Turn on English or 中文 for your customers, then translate what you wrote. Anything you leave untranslated shows in Lao.

The boxes under your banner

Write your own four small boxes under your shop's banner, or hide the row.

Link page & QR: one link for your bio, a QR for customers to scan

One page with the shop button, your contacts, your Facebook / TikTok links and a discount — put its link in your bio, and make a QR code that carries a promo code.

A supermarket-style home page for a shop with many products

A search box, picture categories and a + button that adds to the cart at once: a home page made for grocery shops, minimarts, and any shop with hundreds of products.

A new look proposed by LaoCart for your shop

Sometimes the team prepares a new look for a shop: banner, colours and the words of the four boxes. You compare before and after, apply only the parts you like, and can go back in one tap.

Getting your shop into the LaoCart directory

laocart.com/explore shows real shops made with LaoCart — the team picks them among the open shops.

Adding people to your shop

Let someone help with orders without giving away your password.

Reading your statistics

See how much you sold, which product moves, and how many people came.

Facebook and TikTok pixels

Measure your ads: find your pixel ID in Meta and TikTok, paste it in “Marketing” and check that it works — with a picture for every step.

Using your own domain

When you want the shop at yourshop.com instead of laocart.com.

I forgot my password

Reset it by e-mail in a couple of minutes.

My photos or video will not upload

Almost always the connection or the file type.

My customer cannot pay

Check your own QR first — that is where most of these end.

My shop does not show

Work through these three, in order.

Report a problem or suggest an idea

Tell the LaoCart team what does not work or what you would like, and follow the answer in the same place.

I did not get the confirmation e-mail or code

Signed up, but no e-mail from LaoCart? Check the address, look in Spam, ask for it again — or sign up with Google instead.

Deleting a shop or an account

There is no delete button: a shop that never opened is deleted by itself after a while, and a request to delete sooner, or to delete the account, goes to the team.