Help centre

Create your account and your first shop

Sign up with an e-mail, then create a shop — free until you are ready to sell.

The setup checklist

The shop's home page walks you through everything a shop needs before it opens.

Choosing your shop's link

Your shop gets an address like yourshop.laocart.com — choose it carefully the first time.

Adding a product

A name, a price, a photo and a stock number — that is all it takes to sell.

Photos that sell

A phone is enough — what matters is light and a clean background.

Adding a product video

One short clip per product — it must be an .mp4 file.

Colours and sizes (product options)

One product, several colours or sizes — each option with its own stock and price.

Importing products from Excel

Many products? Type them in a spreadsheet and upload them in one go.

How many products you can add

Each plan allows a number of products — and what happens when it is full.

What the order statuses mean

From “Awaiting payment” to “Completed” — and who sees what.

Tracking numbers

Add the courier's number and customers follow the parcel themselves instead of calling you.

What the buyer sees

Knowing their side of the screen makes answering a customer much faster.

Cancel, return and refund

Three different things — and they do different things to your stock.

Taking payment with a QR and a slip

The customer transfers to your QR and uploads the slip — you check it and confirm.

Cash on delivery

Take orders without a transfer first — but set your own rules clearly.

When the money reaches you

Your customers' money goes straight to your bank account — LaoCart never touches it.

What the plans include

Every plan sells the same way — they differ on products, video, domain and team size.

How to pay for your plan

Transfer the amount on the invoice, upload the slip, and we open the shop.

Renewal and the grace period

We warn you in advance, and the shop does not shut the moment the date passes.

What happens when a shop closes

It disappears for customers, but your data is kept for a while.

Colours, logo and cover

Pick a palette for your shop in a few seconds.

Adding people to your shop

Let someone help with orders without giving away your password.

Reading your statistics

See how much you sold, which product moves, and how many people came.

Using your own domain

When you want the shop at yourshop.com instead of laocart.com.

I forgot my password

Reset it by e-mail in a couple of minutes.

My photos or video will not upload

Almost always the connection or the file type.

My customer cannot pay

Check your own QR first — that is where most of these end.

My shop does not show

Work through these three, in order.