What the order statuses mean

What the order statuses mean

From “Awaiting payment” to “Completed” — and who sees what.

Video: handling an order from start to finish

1Awaiting payment — the customer ordered, the money has not arrived
2Paid — you have seen the money in your account
3Shipped — handed to the courier; you can add a tracking number
4Completed — the order is finished

An order's page: the items, the total, how it was paid, and the customer with call and WhatsApp buttons.

Further down: the status buttons, the tracking number and the label button.

There are also Cancelled, Returned and Refunded — see Cancelling and refunding.

Related articles

Cancel, return and refund
Three different things — and they do different things to your stock.
Tracking numbers
Keep the courier's number on the order, and send it to the customer with the bill on WhatsApp.
What the buyer sees
Knowing their side of the screen makes answering a customer much faster.

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