What the buyer sees

Customers never create an account: they choose, order and pay from their phone. Here is what they see, step by step.

The product page helps them decide: they tap a photo to see it big and zoom in. When they scroll down, a buy bar stays at the bottom of the screen. A Delivery & payment box shows your couriers, your packing fee and how to pay, exactly as you set them. If your shop has WhatsApp, they can ask about the product in one tap. The labels Best seller, New and Only 2 left appear by themselves: Best seller from the number sold (10 at least), New for a product added later on, for 14 days, and Only … left when 3 pieces or fewer remain.

1. 1In the cart: they check the items and press order.
2. 2Step 1 — delivery: name, phone number, province, district and village.
3. 3Step 2 — the courier and how to pay: QR transfer, or cash on delivery if you allow it.
4. 4Step 3 — they check everything and confirm. With QR, they scan your QR, pay and add the slip.

After ordering, they get an order code. On the tracking page they see the current status, the items and the amounts. Their orders also stay under the button next to the cart (a list icon with a number), so they never have to write the code down.

The phone field shows the WhatsApp mark: a WhatsApp number is recommended, not required. After an order with a courier, the thank-you screen says the shipping bill will come on WhatsApp, and offers the Anousith, Mixay or HAL app. Once you have dropped the parcel off, send the customer a photo of the bill on WhatsApp: the branch asks for it when they collect the parcel.

Customers never see your internal notes or anybody else's orders. Your stock shows only when 3 pieces or fewer are left.

At the bottom of every page, customers see your shop's networks (from your “Link page & QR”), the logos of the couriers you switched on, the LAO QR logo when your shop takes QR payments, and COD when cash on delivery is on. Name your links like Facebook shop and TikTok shop: their logos then sit together under shop.

At the last step, customers may leave an e-mail address (optional) to be told when you confirm the payment and ship — see E-mails your customers receive. A customer who does not know how to order can watch your shop's “how to order” video when it is on.