Packing fee, delivery and couriers

In Laos most customers pay the delivery itself to the courier, when they collect the parcel at the branch. What the shop adds to an order is the “packing fee”: money for packing the goods and taking them to the courier. Customers see it in the cart before they confirm, and in the “Delivery & payment” box on every product page.

1. 1Open “Settings” → “Shipping”
2. 2“Standard packing fee”: the amount added to every order — 0 = none (the product page then says nothing about a fee)
3. 3“Free packing from”: the order amount from which customers pay no packing fee — 0 = never
4. 4“Shipping companies”: switch off the ones you do not use from LaoCart's list (Anousith, Mixay, HAL Express) or press “Add” for a courier of your own, with its own fee when it differs (empty = the standard fee)
5. 5Press Save: customers pick the courier at step 2 of the checkout, and the logos of the couriers you switched on appear at the bottom of your shop

The destination branch: customers can type it in the “Village / courier branch” field when they order. Write it on the parcel label and drop the parcel off; when you print the label you choose who pays the courier — the shop, or the customer on arrival.

Expensive goods, or customers who might not collect the parcel: switch on “Cash on delivery with a deposit” in “Settings” → “Payment”. From the amount you choose, the customer transfers a part (30 %, say) by QR before you send the parcel, and the courier collects the rest — see Cash on delivery.

See it from the customer's side in What the buyer sees. A sale you record yourself (at the counter or on WhatsApp) uses the same packing fee, and you can change it each time — see Recording a sale.