Deleting a shop or an account

The dashboard has no “Delete shop” or “Delete account” button — so that a shop with orders and customers can never vanish on a wrong tap. What happens by itself, and what to ask for:

1. 1A shop built but never paid for: it is deleted by itself after a while, with e-mail reminders before — nothing to do if you no longer want it
2. 2A closed shop (plan not renewed): its data is kept for a while in case you come back, then deleted — see What happens when a shop closes
3. 3To delete sooner, or to delete the whole account: write to the team on WhatsApp or from “Report & ideas” in the dashboard, with the shop's name and the account's e-mail — we confirm with you before deleting

When a shop is deleted: its products, photos, orders and customers are gone and its address is free for somebody else. Paid invoices are kept for the accounts. An account can be deleted once no shop hangs on it. Before asking, download your orders as an Excel file from the “Orders” page if you want to keep them.