My photos or video will not upload

Almost always the connection or the file type.

1Check the signal — if the WiFi is weak, try mobile data, or the other way round
2Upload two or three photos at a time instead of ten at once
3Photos must be .jpg or .png; a video .mp4, or an iPhone .mov (converted for you)
4Close the browser, open the shop again and retry

The product is saved even when some photos fail. The bar at the bottom of the screen says how many files failed and why: once the signal is back, press “Try again”, or press “Close” and add them again later.

The bar at the bottom of the screen when files could not be sent: how many and why, with Try again and Close.

Photos that sell
A phone is enough — what matters is light and a clean background.
Adding a product video
One short clip per product — an .mp4 plays everywhere; an iPhone .mov is converted for you.
Adding a product
A name, a price, a photo and a stock number — that is all it takes to sell.

Still stuck?

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My photos or video will not upload

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