Selling on a Facebook page vs having your own shop
Short answer
Keep the Facebook page — that is where customers find you. Then add your own shop for the part chat does badly: prices, stock, delivery addresses, payment and tracking codes. Customers still come from Facebook and TikTok; they just finish the order on a page that is open 24 hours a day.
What a Facebook page is good at
Being seen, live selling, comments, shares, and the trust of a familiar face — nothing replaces it, and nothing here says to close it.
Where chat breaks down
- 1The same questions every day: “how much is this?”, “another colour?”, “do you ship to my province?”
- 2Orders lost in chat, addresses written wrong, no idea who has paid and who has not
- 3You sell only while you are awake — at night the orders wait
- 4The page belongs to Facebook: it can be restricted or closed at any time, without your say
What your own shop adds
Product pages with price, colours, sizes and stock (sold out shows by itself) · the customer picks province, district and village, nothing written wrong · payment by QR with the slip attached to the order · a tracking code on every order · promo codes and monthly sales figures · your own address, yourname.laocart.com or your own domain.
Use both
- 1Put the shop link in the page's and TikTok's bio, and in every post
- 2Answer “how much is this?” with the product link — price, colours and stock are all there
- 3Keep chat for advice and regular customers, not for writing orders down
The shop opens inside the Facebook and TikTok browsers, so the customer never has to leave the app.
What it costs
On LaoCart the shop is free to build and paid only to open, from 2,990,000 kip a year with no commission — see the price table.
Common questions
Will I lose my Facebook customers?
No. They still come from the page — they just order and pay on the shop instead of in chat.
Does the customer have to leave Facebook or TikTok?
No. The shop opens in that app's own browser; they order and pay right there.
Do I still have to answer chat?
Much less: price, stock and the tracking code are on the shop, so customers look them up themselves. Chat is left for advice.
The prices on this page come straight from LaoCart's price list and are always the current ones. See the price table
How to do it, in the help centre
What the buyer sees
Knowing their side of the screen makes answering a customer much faster.
Tracking numbers
Add the courier's number and customers follow the parcel themselves instead of calling you.
Taking payment with a QR and a slip
The customer transfers to your QR and uploads the slip — you check it and confirm.
Create your account and your first shop
Sign up with an e-mail, then create a shop — free until you are ready to sell.